Q: Do you ship international?
Only to Canada, Australia, and New Zealand at this time.
Q: Should I replace my ISP modem with a store bought one?
The ISP modem my cost you a few more dollars each month, but for that they will support thier router if you call ISP Tech support, and replace it if it fails. However you will be on your own if you use your own modem and return the ISP's. We recommend sticking with ISP modem unless you understand how to support the added complexity of an off-the-shelf modem.
Q: Does your product block filter bypass tools like Puffin and Ultrasurf?
Yes, these are blocked from working, and we proactively look for new bypass tools/methods to block.
Q: Do your producs work with Satellite ISPs?
Yes, at check-out select the 'Saltellite ISP' option and we'll ship the BUC appliance pre-configured to work with Satellite ISP. Otherwise call BUC support at 888-727-3018 and we'll remote in and enable your BUC appliance to work with Satellite ISP.
Q: Are you reselling open source software?
No, our router firmware is based on Gargoyle which you can freely download here, and the source here. We sell access to our propriatary Web filtering service, and technical support only. You can build your own router using Gargoyle without buying our router, and coming in 2015 our Web filtering service will be available as a plug-in.
Q: What's included in the box when I order?
1) BUC Router, 2) 1 Network Cable, 3) 5v DC Power Adapter, 4) Install instructions.
Q: What else do I need?
You need a high speed Internet connection (DSL, Cable, Satellite, etc).
Q: What do I need to configure to make the BUC Router work?
Nothing. The BUC Router will block online objectionable content out-of-the-box.
Q: How do I unblock a website that is blocked?
Sign into your BUC Tools account and click on manage whitelist. Add the URL of the site you wish to unblock and within minutes that site will be accessible.
Q: Do I need to install any software or browser add-ons?
Q: I have both Mac and Windows computers on my network. Will I be able to use the BUC Router with both operating systems?
Yes. Since the BUC Router is a hardware-based product, it is compatible with all operating systems, and devices like PS3, XBOX, ROKU, etc.
Q: What is your definition of "pornography?"
We define pornography as nudity in a non-medical context. We realize that this is sometimes an elusive target and that certain parents may want to customize or tighten their filtering solution to fit their needs. BUC Tools offers its users the ability to create White Lists, Black Lists and the ability to block entire categories of sites such as gambling, lingerie, drugs, social networking and many others.
Q: Will the BUC Router slow down my network connection to the Internet?
Most of the data that runs through the BUC Tools Web Filter will pass through your own broadband connection. For certain portions of our propriatary Web filtering, the BUC Router does communicate with our servers in order to provide service. The rest of the Internet traffic through your network will pass directly through your broadband connection. Our propriatary method allows us to remove the bad stuff without impacting your exsiting Internet speed, and in many cases will improve it.
Q: What if I want to block more than just pornography?
We understand that parents want complete control over the content that is available to their childern and may want to customize or tighten their filtering solution to fit their specific needs. BUC Tools offers its users tools to create White Lists, Black Lists and the ability to block entire categories of sites such as gambling, lingerie, drugs, social networking and many others.
Q: How is the BUC Tools filter different from software Parental Controls solutions such as NetNanny?
Software solutions are very cumbersome and ineffective for a number of reasons. First, they must be installed, administered and properly updated for each individual device. Second, they are easily bypassed and methods for bypassing are published online. Third, web enabled devices such as tablets, phones and mp3 players are often not covered by such solutions. The BUC Router protects every device in the home from one single point. Since our service is cloud based, we can respond to new threats immediately with no action required on the part of our users.
Q: How do I block a website that is not blocked by default?
Sign into your BUC Tools account and click on manage blacklist. Add the URL of the site you wish to block and within minutes that site will be blcoked.
Q: How is the BUC Tools filter different from DNS based Parental Conrols solutions?
DNS based solutions do a great job of blocking access to sites that contain pornography, but they fall short in today's world of video and image searches. BUC Tools is the only filtering solution on the market that enforces safe search on all search engines. Our team is also constantly on the look out for new threats and cleanse sites such as eBay, BackPage and CraigsList for potentially dangerous content.
Q: Can the BUC Router even filter traffic for wireless computers?
Yes. The BUC Router supports wired as well as wireless computers.
Q: Why is there a subscription?
The web is an ever changing place. New malware, phishing and pornographic websites are added daily. Methods to bypass Web filters are always evolving. New service oriented sites like snapchat, instagram, and facebook.com can appear overnight that need to be reviewed and categorized. All BUC Tools products are silently updated as new threats arise, and we are always working to make BUC Tools the safest place on the Internet.
Q: Will the BUC Router work without the subscription?
Since the BUC Router is also a router, the answer is Yes and No. Yes, the BUC Router will still have router functionality to allow you to share your Internet connection; However, No, the BUC Router filtering will not work without an active subscription.
Q: Can I use the BUC Router to block all websites except for the ones that I approve of?
Yes. The BUC Router will allow you to block all websites except for ones that you add to a list of allowed sites (your whitelist).
Q: Is the BUC Router more cost effective than Software parental controls?
Yes. The BUC Router is cost effective since you can control your entire network with one device and subscription. It can filter all of the computers on your network with only one subscription rather than paying for a per computer basis.
Q: I don't know much about computers, will I be able to easily use and configure the BUC Router?
Yes. The BUC Router is extremely easy to use and requires very little knowledge of computers. There is no software to install, and no long, confusing manuals to read. You can be up and running with a BUC Router in no time at all. The configuration screens are user-friendly, and the wizard screens are simple to navigate through. If you get stuck call our suport at 888-727-3018.
Q: What is the difference between the BUC Router and a router with parental controls?
The BUC Router brings the same filtering technology used only available to top fortune 500 companies to the home. With the BUC Router, there is no need to enter all the sites you wish to block. Plug it in, pick the categories you wish to block and you are done.
Q:What are daily Internet activity logs?
You can enable daily activity logs in HTML format when you log into your Members area. When enabled you will receieve a log of all websites accessed over a 24 hour period from your home.
BUC Web Filter:
Q: What's the difference between building a whitelist on the BUC Router vs the Web Filter Editor?
Whitelist rules you create on the BUC Router are device specific and should be scheduled. The sites you block or allow via the Web Filter Editor are global in that everyone on your network will be affected. The BUC Router is limited in resources and thus you can only build a reasonable whitelist (about 50 max). There is no limit using the Web Filter Editor.
Q: Why isn't the term 'bikini' blocked?
The BUC Web filter will block all clear pornographic search terms, but will not block more the subjective terms like 'bikini', 'breasts', 'thong', for example. However these can be blocked using your BUC Router. It's easy to do, and here is a How-to with video.
Q: Windows 8 wireless keeps disconnecting.
This is an O/S, not a Web filter issue. To stop Windows 8 wireless from dropping read this Windows 8 WiFi issue FAQ.
Q: Does the Shellshock bug affect BUC Tools products?
No, the Shellshock bug targets bash (GNU Bourne Again Shell). BUC products use Busybox ash, which is OpenWrts default shell, and is not vulnerable to this exploit.