How to fix XBOX Moderate NAT Error

 

       

 

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Xbox Live requires the following ports to be open:

  • Port 88 (UDP)

  • Port 3074 (UDP and TCP)    

How to resolve XBOX Moderate NAT error.  

Solution (15 - 30 min)

First you need to get the IP address of your XBOX from the XBOX's UI. Go here for instructions.

With the XBOX IP address in hand:
  1. Assign the XBOX a persistent IP:
    • Log into your BUC Appliance at http://192.168.10.1
    • Go to Connection, DHCP
    • Under Static IPs there is a drop-down that should have the XBOX IP listed
      •  Select the XBOX IP and then ADD
      • Save Changes
    • Now the XBOX will always pull the same IP when it's rebooted.
  2. Port forwarding
    • Staying logged into your BUC Appliance...
    • Go to Firewall, Port Forwarding, and create a new rule like this
      • Be sure to choose ADD after creating each rule
    • Save Changes
    • Reboot XBOX
  3. Test XBOX Live Connection (from the XBOX, Settings). Does the NAT error persist?
    • No = issues solved
    • Yes = go to Step 4.
  4. From the XBOX to go Settings, System, Network Settings, Wireless
    • Choose Configure Network
    • Select IP Settings, IP Address, Subnet, Gateway
    • Choose Manual
      • Set the IP address from step 1
      • Subnet Mask: 255.255.255.0
      • Gateway: 192.168.10.1
    • Go back 2x
    • Select DNS Settings
    • Choose Manual
    • Set Primary to 192.168.10.1
    • Set secondary to: 0.0.0.0
  5. Test XBOX Live Connection (from the XBOX, Settings)

If your BUC appliance is installed inline (between two routers):

  1. Log into your routers Admin UI, usually http://192.168.1.1, or 192.168.0.1. (how to find this on the BUC Appliance)

  2. Find the Port Forwarding section. Sometimes prominently displayed, sometimes hidden in firewall section.

  3. You will need to forward port 3074 from the existing router to the Gatekeeper.

  4. So for example let's say your existing router is a Linksys. Sticking with our IP scheme from steps I & II, from the Linksys (http://192.168.1.1) make a new firewall port forwarding entry: xbox=port 3074 to 192.168.10.254 port 3074.    

 


 

 

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Port Forward:

 

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Get XBOX IP Address:

  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Network Settings.
  3. Select Wired Network if you are prompted to do so.
  4. Select Configure Network.

 

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