Contact Information

BUC Tools
Woodland DR STE 103
Saline, MI 48176

BUC Tools is a subscription based service with complete focus on providing a safe Internet experience. The subscription pays for bandwidth, server hardware, blacklists, Web hosting, some licensing fees, firmware updates, and ongoing technical support. BUC Tools does not host advertisers, dos not sell any information, does not track or monitor your information outside of what's noted below.

 Each day our Network Engineers receive an e-mail with a list of customer customer WAN IP's and how many DNS queries were made from that IP.  Not what was queried or when, just the total number which looks like this:

The Query number is what we use to monitor licensing, as noted here

BUC Tools may keep up to three weeks of daily Internet activity logs on the servers, for back logging and trouble shooting purposes.

BUC Tools support does not have access to your BUC Tools appliance unless authorized to do so for troubleshooting.

Information You Provide Us

In order to provide you with the Services we may ask you for Personally Identifiable Information (“Personal Information”). Personal Information includes but is not limited to your name and email address. Depending on the Services you request, Personal Information may also include addresses, phone numbers, IP addresses, credit card information, usernames, passwords, and other information you provide voluntarily that may be considered Personal Information. BUC Tools collects and uses such information only insofar as is it deems reasonably necessary in order to provide our Services, for us to manage and send you notices regarding your account, and for us to send you notices regarding the Services. Subject to compliance with applicable law or contractual obligations, this information will be stored for as long as necessary to provide these Services plus a reasonable time thereafter to comply with our archiving and restoration policies.
If you email us through any of the contact us links on our Website, if you submit a request for information through our Website or if you submit a support ticket through our Website we may ask you for Personal Information including but not limited to your name and email address in order to respond to your questions, comments and requests. If you choose to correspond with us via email, we may retain the content of your email messages, your email address and our correspondence with you.

Service Usage Information

When you use our Services, BUC Tools stores certain DNS, IP address and related information about you to improve the quality of our Service, to provide you with Services and for internal business and analysis purposes. For example, BUC Tools runs a Dynamic Domain Name System (DDNS) service. 

Cookies, and Browser Information

We do not use “cookies” on or in conjunction with our Websites to help BUC Tools identify and track visitors, nor do we use third party tracking tools or services.

Chat Rooms, Discussion Forums, Bulletin Boards

If you participate in one of our chat rooms, discussion forums, or post messages to a Website bulletin board, you should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside of BUC Tools, who have access to that chat room, forum or bulletin board. Please be careful and responsible whenever you’re online by not posting any more Personal Information than you want revealed. In addition, if you post Personal Information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Please also note that a participant’s expressed opinion is his or her own and should not be considered to reflect the opinion of BUC Tools. To request removal of your personal information from our blog or community forum, contact us at privacy@BUC In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Use and Disclosure of Personal Information

BUC Tools does not share, rent, trade or sell your Personal Information with third parties.  If you do provide us with Personal Information, we will only use it for the purposes described where it is collected or to deliver the Services you requested, and we will not sell, license, transmit or disclose this information outside of BUC Tools unless (1) you expressly authorize us to do so, (2) it is necessary in connection with a sale of all or substantially all of the assets of BUC Tools or the merger of BUC Tools into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which BUC Tools is not the survivor, or (3) otherwise as we are required by law. Also, we reserve the right to fully use and disclose any information that is not Personal Information (such as statistics, most frequented domains, phishing attempts blocked by our Services).
If you send us a request, inquiry, feedback or other comments (for example via a support email or via one of our feedback mechanisms), we reserve the right to edit and republish it in our Knowledge Base, which is displayed on our Websites, in order to help us clarify or respond to your request or to help us support other users with similar issues.
We post customer testimonials on our Websites which may contain Personal Information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request that your testimonial be removed you may contact us at privacy@BUC

Updating, Correcting or Deleting Personal Information and BUC Tools Accounts

You may correct, update, or delete your Personal Information by accessing it through the My Account page or by emailing our Customer Support at privacy@BUC If emailing Customer Support, please allow us a reasonable period of time in order to satisfy your request. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Third-Party Websites

For your convenience, we may provide links to other websites and web pages that we do not control. This Policy does not apply to the practices of third parties that BUC Tools does not own or control, or to individuals that BUC Tools does not employ or manage. The privacy and security practices of websites linked to or from BUC Tools websites are not covered by this Privacy Policy, and BUC Tools is not responsible for the privacy or security practices or the content of such websites.

Privacy of Minors

BUC Tools recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Our Websites and Services are not intended for children. We do not knowingly collect Personal Information from anyone under the age of 13.

Data Security

We restrict access to Personal Information collected about you at our Websites to our employees, our affiliates’ employees, those who are otherwise specified in this Policy, or others who need to know that information to provide the Services to you or in the course of conducting our business operations or activities. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your Personal Information collected via the website. 

Social Media Features and Widgets

Our Web Site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Privacy Policy Changes

We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy we will post those changes to this privacy policy on the home page and other places we deem appropriate, prior to the change becoming effective so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

General Terms and Conditions of Use

The terms of this Policy are incorporated into our general terms of use. Please review our terms of use at http://www.BUC

Effective Date of This Privacy Policy

This Privacy Policy was first effective as of March 1, 2014.